Why do we only offer diesel at the moment?

Due to current UK regulations, delivering petrol to our customers’ cars is a bit more challenging. We pride ourselves on fully complying with applicable regulations regarding the delivery of all fuels. We plan on proving our model to regulators and working with them to insure that we will be delivering petrol in London in the future as well.

Frequently asked questions

Due to current UK regulations, delivering petrol to our customers’ cars is a bit more challenging. We pride ourselves on fully complying with applicable regulations regarding the delivery of all fuels. We plan on proving our model to regulators and working with them to insure that we will be delivering petrol in London in the future as well.

We have taken every step to ensure that Zebra meets industry standards. Safety is our top priority and we make sure to communicate that to everyone here at Zebra. That means we all—including the folks in the office — have undergone dangerous goods awareness training. We have also implemented safety, regulatory and ethical procedures to mitigate possible risks.

When you register your payment details for your first order using Zebra, Stripe, our payment processor, sends a request to the issuing bank for a pre-authorisation fee.

The pre-authorisation is not a charge, rather it verifies the account has funds to cover the transaction. The pre-authorisation amount is simply the number of litres you choose multiplied by the amount you have requested to fill, plus the service charge. The amount that is pre-authorised disregards any discounts or promos that the customer is entitled to (i.e. if you request £50 worth of fuel with a £10 discount, your bank will still need to authorise the payment for £50 of fuel.)

Using a pre-authorisation, Stripe will verify that the card is issued and the bank will allow the payment to be authorised. Regardless of whether the pre-authorisation is accepted or declined, Stripe will immediately reverse the pre-authorisation request. However, if the bank declines the pre-authorisation, then some people may see the charge on their bank statement. Depending on who you bank with, the charge will be removed anywhere from a few minutes to a few weeks.

Unlike most on-demand delivery companies, all of our drivers are full time employees who have been hired according to very strict recruitment requirements. All of our drivers are trained and certified by our insurance company to transport and deliver fuel to the client.

Our Zebra vehicles are equipped with measured compliant dispensing units and our app-based receipt system shows proof of delivery without human interaction. In addition, if you like, you may contact us anytime at moc.leuf-arbez@ofni and request additional information regarding your specific delivery — what we send you will be chock-full of details!

We offer standard 5% bio-diesel with a standard cetane number (the measure of a fuel’s ignition delay) and lubricity. We buy the diesel in bulk from reputable fuel distributors across the UK and pass the savings on to you.

We will only charge you what we dispense — nothing more. Thanks to our dispensing and metering unit, we cannot over charge you or over-fill your car. Our fuel pump acts the same way as a fuel station pump and has an automatic shut off valve which cannot dispense more than a gas tank needs.

Simply enter your license plate into the app and we will tell you how much your fuel tank holds. You can then use our app to determine how much fuel you think you need. Our proprietary and user friendly fuel selector helps you figure out the right fuel quantity you need. In addition, we will be introducing a ‘fill-me up’ feature in the future so you won’t have to choose based on fuel amount for the delivery — it’s coming.

At the moment, we allow you to cancel your order anytime. So for now, please simply place a new order and update your car location. We’re constantly working on updating our user experience!

Our map allows you to zoom in and out of your location, so you can drag the map in our app to wherever you wish to locate your car.

You can add a description about the location of your car at the bottom of the map in the indication section: i.e. My car is in an underground parking

We currently only offer a fuel fill-up service but may implement more services in the future!

We have you covered: just pop open the cover of your fuel tank, lock your car and we will fill up your car and close the cover to your tank. We will also notify you approximately 10 minutes before we arrive at your car to remind you have your fuel tank cover open!

After we have filled your car, you will get another text to say the delivery is complete.

It’s a cool animal — we like it a lot!

We provide standard grade diesel, compliant to EN590.

All our vans are calibrated to UK dispensing regulations, the same as a fuel station. We can provide calibration certificates on request.

We work with hundreds of companies across London, from small operations with 3-4 vehicles to major 100+ vehicle haulage fleets.

We offer different payment options for businesses depending on your company’s credit score. Please get in touch with the sales team to discuss further.

We provide automated digital VAT receipts that will be sent directly to your email at the end of each order.

For our invoicing customers, we provide weekly invoices with a full breakdown of all fill-ups via Xero, an accounting software platform.

Our metering systems are of the highest quality and accuracy. The volumes we dispense to your vehicles are available via your dedicated portal, including in real-time.

The maximum speed of dispensing fuel is 45l/minute, (faster than dispensing speeds at the pump). On average it will take us less than a minute to fill up one vehicle.

Each van is equipped with its own spill equipment, and we also have a 24/7 insurance-approved environmental response team.

All our drivers are fully trained and certified to the highest UK standards for safely handling fuel (dangerous goods handling and dispensing certification in the UK).